Returns Policy

Returns Policy

Products retuned to us as good stock within the 14 day cooling off period, must be in un-opened, resalable condition, for a refund to be issued. Failing this we will retain your product for 30 days from the date we notify you of rejection, where you must arrange your own collection/courier, at no cost to bathroom trend. After the 30 days we retain the rights to dispose of the product.
Products returned to us after the 14 day cooling off period may incur a re-stocking charge of up to a maximum 25% (unless bespoke which will be refused a refund). The product must be in un-opened, resalable condition, for a refund to be issued. Failing this we will retain your product for 30 days from the date we notify you of rejection, where you must arrange your own collection/courier, at no cost to bathroom trend. After the 30 days we retain the rights to dispose of the product. For faulty or defective products, we require photographic evidence, where possible, and may also request proof of purchase. We will then issue a collection note, and arrange for a collection of the faulty/defective product. Once we receive the product, we will inspect, and examine the product. If we deem the product to have been mishandled, wrongly installed, or contain no fault, we will notify you ,and hold your product for no longer than 30 days. It is down to you to arrange collection.

Returns process

To arrange returns you must contact us by email bathroomtrend@gmail.com Or via phone 0800 689 0441 for a returns request form. A refund will only be issued if the conditions of the returns policy are met.
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Website privacy policy This privacy policy sets out how Bathroom Trend uses and protects any information that you give Bathroom Trend when you use this website. Bathroom Trend is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Bathroom Trend may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/04/2018. What we collect We may collect the following information: name and job title contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How we use cookies A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at bathroomtrend@gmail.com We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 8 High Street (first floor) Chorley PR7 1DN. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect. Read also about business websites: legal requirements